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Scott Wallace

Associate Professor, Dell Medical School

Scott Wallace, JD, M.B.A., plays an influential part in the transformation of America’s health delivery. He recently served as the Interim Chief Business Officer of the Dell Medical School, where he is an Associate Professor.  Leveraging both a business and health policy background, Wallace was appointed by President George W. Bush to chair the Federal Commission on Systemic Interoperability, a commission created to advise the White House and Congress on health transformation through Information Technology.  He has held a number of senior leadership positions including CEO of a specialty chemical company, co-founder of a venture capital fund, CEO of the National Alliance for Health Information Technology, and a transactional attorney at Kirkland & Ellis.

Wallace teaches workshops on value-based health care delivery using a new case model he helped develop.  He delivers custom content programs onsite, a significant differentiator from typical executive education platforms.

Professional highlights include:

  • Batten Fellow at the University of Virginia’s Darden School of Business
  • Previous faculty for Harvard Business School’s executive education program on health care strategy
  • Distinguished Fellow at the Geisel School of Medicine at Dartmouth
  • Co-author of forthcoming book, Capability, Comfort and Calm: Designing Health Care Services for Excellence and Empathy

Presentation Videos

2017 Sessions

Thursday, September 28

Session 2: Overcoming Inertia

8:00 a.m. - 10:15 a.m.
Mayo Civic Center, 2nd Floor, Grand Ballroom
How do we identify, understand, and address the gaps between people and health care? How do we avoid the barriers we have created?

Thursday, September 28

Meet the Speakers & Break

10:15 a.m. - 10:45 a.m.
Mayo Civic Center, 2nd Floor, Ballroom Lobby South
Each main stage session is followed by an opportunity to meet the session speakers in a relaxed setting. Bring your ideas and questions for a lively conversation.

Thursday, September 28

Session 5: Breakout Sessions, What Counts?

3:15 p.m. - 4:30 p.m.
Mayo Civic Center, 1st Floor, Room Location: 106

Successful service innovation rests on understanding unmet needs and creating effective solutions. In health care, many of the unmet needs occur outside of the clinic experience in hard-to-observe situations.  Experience Group Research enables development of critical insights about how patients define success and which unmet needs impede good results in families’ real lives.