Meredith DeZutter is a service designer at the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery, Innovation & Design. Her work focuses on creating services and experiences for people; people who bring their unique behaviors, motivations, and values to every aspect of their daily lives. Her work seeks to understand and integrate the individuality of people into the complexity of health and health care systems.
Much of her work has focused on collaborative design solutions, whether through defining new strategic health and care models, redefining where and when care occurs, or by providing a better overall experience. This work has aligned with trends in health and health care, disruptive technology and social drivers, and sensitivities to a changing competitive landscape with increased financial sensitivity and new payment models.
Meredith has over 25 years of global consulting experience and leading design efforts at Mayo Clinic. She has delivered lectures and papers on new ideas and methodologies in service design and research to professional societies, health care organizations and corporations. Meredith has a BFA in Industrial Design from Carnegie Mellon University. Prior to working at Mayo Clinic, she held Director of Research and Director of Design Strategy positions at leading design consultancies.