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Matthew Moore

Service Designer, Mayo Clinic

Matthew Moore, BFA, MFA, is a service designer III at the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery, Innovation & Design. He is a member of Mayo’s Green Committee and the Hospital Discharge Subcommittee creating patient-centered processes. Currently, Matthew is helping create construction guidelines and standards for all team-based primary care construction across Mayo Clinic. He is also providing patient experience and practice design support for the Destination Medicine Building on the Mayo Clinic Jacksonville campus, and providing a patient experience voice for the Discharge Managing to Reimbursement work group.

Matthew has extensive design experience in the museum, retail and corporate sectors, setting the stage for his current work in creating optimal patient and staff experiences and outcomes in health and health care. While at Mayo Clinic, Matthew was part of the team leading the Accelerating Care Transformations work that helped launch the Mayo Model of Community Care, a primary care model and set of initiatives affecting over 80 clinics and hospitals as well as over 500,000 patients annually. As part of Healthy Aging and Independent Living work, Matthew worked closely with partners in the inpatient setting to create more effective, patient-facing discharge materials.

Matthew has a BFA from State University of New York at Purchase and MFA from the Yale School of Drama (New Haven, Connecticut) in scenic design. He taught graduate-level Experience Design at the Fashion Institute of Technology in New York as well as lecturing and being a critic at Pratt Institute (Brooklyn, N.Y.). Prior to his work with Mayo Clinic, Matthew’s major design projects included the American Family Immigration History Center at Ellis Island, the Pope John Paul II Cultural Center, The Reuters Sign in Times Square, the National College Basketball Experience and Collegiate Basketball Hall of Fame, and multiple concept stores/shops and innovations for Best Buy, Nike, and Sony. He was the Principal of Hipbone Design, Director of Environmental Design at ESI Design and a freelance designer for theater, television, exhibits and events. He is a LEED accredited professional.