Andrea Brown is the human-centered design lead at Hennepin Health System’s Upstream Health Innovations in Minneapolis. She and her team practice a highly collaborative design process with the goal of promoting health equity among Hennepin’s diverse patient population. She is inspired by technologies that enhance human relationships and care models that build patient capacity while honoring patient priorities. A believer that systemic change is possible, Andrea sees the designer’s role to be about amplifying the voices of those under-represented in the current system, facilitating productive conversations between diverse groups, and building upon the efforts of front-line staff and community partners who challenge entrenched power dynamics with kindness, open-mindedness, and teamwork.
Andrea holds a master’s degree in product design from Pratt Institute and an undergraduate degree from Wesleyan University. Previous to working at UHI, she spent several years at Mayo Clinic where her work covered a range of topics from redesigning the prenatal care model, to improving the hospital patient experience, to investigating the value of patient’s self-tracking.