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Allison Matthews

Service Designer, Mayo Clinic Center for Innovation

Allison Matthews is a service designer/researcher at the Mayo Clinic Center for Innovation in Rochester, Minnesota where she utilizes her experience in health care along with her design training to innovate around the delivery and experience of health care.  Her roles include analysis of clinical decision making, process development, patient centered design creation, systems design, workshop facilitation and teaching.  She has previously worked to redesign the Mayo Clinic Primary Care model creating a new care team and care process as it responded to the Triple Aim framework: improve population health, enhance the patient experience and reduce the cost of care.  Additional projects have included improving the hospital patient experience, developing a design for a consolidated cancer center, creating a framework to leverage patient engagement and activation, understanding how to best serve proton beam patients, and developing a care model for regenerative medicine.  Currently, Allison is working on a project looking to explore payment reform value for the patient.  Trained as an architect, she also has an educational background in sustainable building design.  Prior to attending architecture school at the University of Minnesota, Allison attended medical school at the Mayo Clinic School of Medicine.

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